MyLLTsubscription Terms of Service

These Terms of Service (the "Agreement") govern your access to and use of the MyLLT subscription services, including the MyLLT digital vault platform, all associated websites, mobile applications, and services provided by MyLLT, LLC ("MyLLT," "we," "our," or "us"). By creating an account, accessing the digital vault, downloading the mobile app, or using any MyLLT service, you acknowledge that you have read, understood, and agree to be bound by this Agreement and our privacy policy.

MyLLT, LLC owns and operates the Software-as-a-Service (SaaS) platform MyLLTsubscription.com. This platform provides a secure digital vault for organizing essential life information, preserving personal legacy, and documenting end-of-life instructions, all while adhering to a robust privacy policy. Our subscription services ensure that users can easily manage their information with confidence.

MyLife, MyLegacy, MyTransition (collectively, "MyLLTsubscription") is a subscription-based digital vault that enables Account Owners to: Store personal, legal, financial, and legacy information; Upload documents, media, and written statements; Designate Trusted Users with controlled access; Manage end-of-life instructions and legacy materials. Our subscription services encompass the website, mobile applications, and all tools, resources, and features made available through the platform, all while adhering to our privacy policy.

By clicking Access Vault, completing the sign-up process, browsing the website, or using the mobile app, you represent that: You have read and agree to this Agreement, which includes our privacy policy. You are of legal age to form a binding contract for our subscription services. If you do not agree, you may not access or use the Services.

The Account Owner, as the subscriber of our subscription services, is responsible for: 

- Loading, updating, and deleting content within the digital vault 

- Adding and removing Trusted Users 

- Assigning PIN Codes to Trusted Users 

- Designating Trusted User access to MyLife, MyLegacy, and/or MyTransition 

- Identifying Trusted User‑Beneficiaries 

- Maintaining accurate, lawful content in line with our privacy policy 

- Ensuring timely subscription payment 

- Keeping login credentials secure 

Account Owners may not: 

- Create an account on behalf of another person 

- Use false identities or multiple names 

- Maintain more than one active subscription at a time 

Trusted User access can be removed immediately by deleting the assigned PIN Code.

Trusted Users are individuals designated by the Account Owner to help manage the digital vault. Their responsibilities include: accessing documents respectfully and only for intended purposes, maintaining the security of their login credentials and PIN, and avoiding any illegal or fraudulent use of information in accordance with our privacy policy. 

Trusted Users: 

- May be assigned to multiple MyLLT accounts 

- Do not have access to the Account Management page 

- May be designated as beneficiaries with rights to assume account ownership upon the Account Owner’s death, especially in relation to our subscription services.

A Trusted User‑Beneficiary may assume full access and billing responsibility for the digital vault upon the Account Owner’s death. If multiple beneficiaries are named, MyLLT will follow: Closest bloodline relative first, unless a legal spouse is listed, with reasonable verification using Account Management information only. In the event that no beneficiary is designated, MyLLT will seek direction from the Executor of the Estate, in accordance with our privacy policy. Please note that state or federal law supersedes these procedures where applicable regarding our subscription services.

Your digital vault is a private, isolated environment designed for security and confidentiality, in line with our privacy policy. MyLLT staff will never access or view vault contents. Any suspected violation must be reported immediately. Account Owners control: what information is stored, who receives Trusted User access, and what categories Trusted Users may view within our subscription services.

Your Data. Your Digital Vault. No AI Access.

MyLLT enforces a strict No AI Access policy in accordance with our privacy policy:

- No AI may access, analyze, scan, or process vault content.

- No data is used to train AI or machine learning models.

- No data is shared with AI providers or external platforms.

AI may be used only for limited, non-identifiable purposes such as:

- Security monitoring

- Fraud detection

- System performance improvements

- Gap analysis when the subscriber provides information directly through our subscription services.

MyLLT offers two financial assistance programs to support our valued subscribers and ensure they can continue accessing our subscription services:  

Temporary assistance (up to 12 months) for existing subscribers facing financial hardship, helping to prevent loss of subscription. Applicants must demonstrate that their current financial constraints are temporary and that they are actively seeking alternative support, such as from friends, family members, or by switching to a MyLLT Trusted Partner who embeds the subscription in their product or service.  

Additionally, we provide senior access for individuals aged 65 and older on a fixed income or experiencing financial difficulties. The need for financial assistance will be reviewed at least annually to determine ongoing eligibility for funding.  

A questionnaire may be necessary to explore options, including a special discount or transitioning to a MyLLT Trusted Partner who integrates the subscription into their offerings.  

Please note that all approvals are discretionary and contingent upon available funding through donations, as outlined in our privacy policy.

MyLLT maintains a strict No‑Refunds policy in accordance with our privacy policy regarding subscription services. 

10.1 Monthly Subscription Fees

All payments for our subscription services, including access to your digital vault, are non‑refundable. This includes:

- Current billing cycle charges

- Charges prior to cancellation

- Charges due to failure to cancel before renewal

No refunds or credits are issued for partial months or unused time.

10.2 App Store Purchases

Purchases made through third‑party app stores are non‑refundable and governed by the store’s policies.

11.1 Payment Methods

Account Owners may store up to two payment methods in their digital vault. The primary method is charged first; if it fails, the secondary method is charged.

11.2 Payment Failure Notifications

If both methods fail, MyLLT will send:

An in‑vault notification

An email to the Account Owner

A text message (if SMS‑enabled)

Trusted Users do not receive billing notifications as outlined in our privacy policy.

11.3 Non‑Payment

After 30 days: account is suspended

After 61 days: account is terminated and all data is permanently deleted

Deleted data cannot be recovered.

11.4 Cancellation

Subscribers may cancel anytime via Account Management or by contacting MyLLT. Cancellations take effect at the end of the billing cycle for our subscription services.